Covid-19 Concerns

If you have any concerns regarding Covid-19 please visit NHS Inform - Covid-19.

If you have symptoms of Covid-19 please phone NHS 24 on 111 - do not attend the Practice

If you have symptoms, even if they are mild (fever, new continuous cough, loss of taste or smell), you are expected to stay at home for 10 days from the start of your symptoms.  Do not go to your GP, Pharmacy or Hospital.  All other members of your household should isolate as a household even if they don't have symptoms themselves.  This is because they might have the virus but are not yet showing signs of it.

Appointments

Due to the current Covid-19 situation, to ensure patient safety, the way we normally offer appointments has changed.

Our GPs are carrying out their consultations by phone in the first instance.  If the GP feels they need to see you in person, they will arrange this with you.  To arrange a phone appointment please contact the Practice on 888240. 

If you wish to speak to a particular doctor please inform the Receptionist and they will let you know if this is possible.

If you require an urgent appointment we will ensure you get a phone appointment with one of the doctors the same day.

Our receptionists may ask you what your appointment is for.  Please don't be offended by this.  They are trained to assist you and simply asking so that they can ensure you can be dealt with by the most appropriate member of our team.

Please be patient and kind to our reception staff during this time. They are doing their best under enormous pressure.

Thank you for your understanding during these unprecedented times

The situation is constantly updating and further changes may need to be made in light of developments. We will endeavour to keep you updated on these.

Masks and Social Distancing

We ask that if you are attending the Practice that you wear a face mask.  There is a supply of masks in through the front door of the Balfour and this is for patients coming into the building.  Hand sanitiser is also available.  We request where possible you maintain a 2 metre distance from other people.  

Where possible we would ask that you come to your appointment alone, but if you need a chaperone, they would be required to wear a mask too.

Cancellations

It is important that you inform the Reception Staff if you no longer need your phone appointment or are unable to attend the Practice for your appointment in person.  This will allow that appointment to be offered to another patient.

If you frequently fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointments.  Persistent defaulters may be removed from the list.

.

If you are late

Please attend your appointment on time, if you are 10 minutes or more late we will ask you to re-book.

.

Premises

Our premises provide suitable access for all disabled patients.

Should you require a wheelchair for your appointment there are ones available at the main entrance of The Balfour.

A Hearing Loop is also available at the Reception Desk.

.

Translation Services

Non-English speaking patients can request assistance from a translator using the Language Line.  

Patients who use British Sign Language (BSL) can request assistance from an interpretor using SignLive.

Please ask at Reception if you would like to use either of these services during your appointment.

 
NHS ScotlandThis site is brought to you by My Surgery Website