If you have any concerns regarding Covid-19 please visit NHS Inform - Covid-19.
If you have symptoms of Covid-19 please phone NHS 24 on 111 - do not attend the Practice
If you have symptoms, even if they are mild (fever, new continuous cough, loss of taste or smell), you are expected to stay at home for 10 days from the start of your symptoms. Do not go to your GP, Pharmacy or Hospital. All other members of your household should isolate as a household even if they don't have symptoms themselves. This is because they might have the virus but are not yet showing signs of it.
Due to the current Covid-19 situation, to ensure patient safety, the way we normally offer appointments has changed.
Our routine appointments are bookable up to 7 days ahead. Once these appointments are full, we will ask you to phone back the next day.
You can either book a telephone consultation, or should you feel that your appointment cannot be carried out over the phone, for example if you require a physical examination or if communication difficulties make it impossible, face to face appointments are available.
Face to face appointments are 10 minutes long. It is important to maintain 10 minute appointment times to prevent a backlog of patients in the waiting room (social distancing of 2m must be maintained), and to allow time for the cleaning of rooms and the changing of personal protective equipment (PPE) between patients.
To arrange an appointment please contact the Practice on 888240.
If you wish to speak to a particular doctor please inform the Receptionist and they will let you know if this is possible.
We also have a number of urgent, on the day telephone appointments if you need to speak to a doctor on the same day. If the GP or attached member of practice staff then needs to see you for a face to face assessment they will give you a time to attend.
Our receptionists may ask you what your appointment is for. Please don't be offended by this. They are trained to assist you and simply asking so that they can ensure you can be dealt with by the most appropriate member of our team.
Please be patient and kind to our reception staff during this time. They are doing their best under enormous pressure.
Thank you for your understanding during these unprecedented times.
The situation is constantly updating and further changes may need to be made in light of developments. We will endeavour to keep you updated on these.
Masks and Social Distancing
We ask that if you are attending the Practice that you wear a face mask. There is a supply of masks in through the front door of the Balfour and this is for patients coming into the building. Hand sanitiser is also available. We request where possible you maintain a 2 metre distance from other people.
Where possible we would ask that you come to your appointment alone, but if you need a chaperone, they would be required to wear a mask too.
It is important that you inform the Reception Staff if you no longer need your phone appointment or are unable to attend the Practice for your appointment in person. This will allow that appointment to be offered to another patient.
If you frequently fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointments. Persistent defaulters may be removed from the list.
If you are late
Please attend your appointment on time, if you are 10 minutes or more late we will ask you to re-book.
Our premises provide suitable access for all disabled patients.
Should you require a wheelchair for your appointment there are ones available at the main entrance of The Balfour.
A Hearing Loop is also available at the Reception Desk.
Non-English speaking patients can request assistance from a translator using the Language Line.
Patients who use British Sign Language (BSL) can request assistance from an interpretor using SignLive.
Please ask at Reception if you would like to use either of these services during your appointment.